Returns & exchanges

If a piece is not right for you, send it back within 14 days of delivery and we will refund it.

What we can take back

• Loin pieces, sashes and brooches that are unworn, in their original condition, with the packaging they arrived in.
• Cologne and soap only while the seal is unbroken — once fragrance is opened we cannot resell it.
• Anything that arrives faulty or damaged, at any point. That is on us, not you.

How to start a return

1. Message us on WhatsApp or email Mkam@houseofluli.com with your order number and the piece you want to send back.
2. We reply with the return address and a short note to put in the parcel.
3. Post it back to us. Keep the receipt from the post office until your refund lands.

Refunds

We check the piece as soon as it reaches us and refund to the card or account you paid with. Your bank decides how quickly it shows on your statement — usually a few working days.

Return postage is yours to cover unless the piece was faulty or we sent the wrong one.

Exchanges

Most loin designs are made as a single piece, so an exchange depends on what is still in stock. The quickest route is almost always to return the first piece and order the one you want, so the design does not go to someone else while the post is in transit. Every product page shows exactly how many are left.